Exchange, Return and Refund Policy
All items, once dispatched, are considered final sale and will be liable for exchange, return, refund or cancellation only as per the below-mentioned terms.
At Jadayu, we strive to give you the very best shopping experience as much as possible. However, considering that damaged products cannot be reused, we cannot accept the exchange or return of used products once sold or delivered.
Cancellation of orders can be done only if the order has not been dispatched from our warehouse. There will be a cancellation charge of Rs. 50/- for canceling an order which is not dispatched. Once orders have been dispatched, we cannot issue a cancellation.
Exchanges are possible only in cases of damage during transit or quality issues with the product. The customer is required to email us at [email protected] within 2 days of delivery. Please provide your order number, name, address, photo, and date of delivery with a brief description of the issue for our understanding.
The products must be returned in a saleable condition with the original receipt intact and in their original packaging, in an undamaged condition, and subject to the following terms-
Returns and exchanges requests will be subject to checked and verified by the Jadayu team
Damages due to neglect, improper usage, or wrong application will not be covered under this Policy.
Once your exchange request has been accepted, the process will be completed within 7-21 business days.
Returns and Refunds
All items, once dispatched, are considered final sale. No refunds will be processed once the order has been dispatched.
In case the product is received in a damaged condition, a refund or replacement will take place only if informed within 2 days from the time of delivery.
The customer is required to email us at [email protected] within 2 days of delivery. Please provide your order number, name, address, and date of delivery with a brief description of the issue for our understanding.
Once the request has been vetted by our team, we will confirm the same via email. The process will be completed within 7-21 business days. Damages due to neglect, improper usage will not be covered under this Policy.
For Bulk orders or purchases or for retailing our products in your city, Please mail us to [email protected] to know in detail
Prices & Discounts
For Corporate Gifting or wedding gifts or Bulk purchases or For retailing our products in your city, We offer a considerable amount of discount for your bulk order.
All orders must be paid a 50% advance after sample approval and in full at the time of full delivery of the order.
We need a lead time of 5 working days to process the bulk orders. If our regular stock is in an “overstock” situation, we will pull from our stock inventory and ship the order immediately.